Excellent in Edinburgh!!! Debated among the Glasshouse (we love Autographs), Sheraton Grand and W. Took a risk on the W as it is a new hotel (opened November 2023). Fabulous stay! Pre arrival upgrade from Wonderful Room (entry level) to Fabulous Suite Arrival at hotel and check in was wonderful with Loi and Shay. Thanked for loyalty, offered welcome champagne (which was refilled), Loi proactively gave us a map as well as 2 drink coupons for the bar. Bellhop Ben helped us to our room, gave us a tour of the features and remembered our names throughout our 3 night stay. Welcome God and Goddess cocktails in the room as Ambassador Status. They are available in the room for purchase otherwise. They were laid out on the volcano bar which is a nod to the forming of Scotland. Also welcome note and sweets in the room as a thank you for loyalty. Suite is well appointed - power curtains, lots of charge ports, phone charge pad next to each side of the bed, free movie channel on tv, live plants, huge and thick bath towels, Dyson hairdryer. Room was very quiet - no exterior noise whatsoever. Location: 30 minute taxi from airport to hotel. Cost £46 pounds going in with an efficient taxi queue at the airport. Return was £35. The FDA organized it for us. There is a much cheaper tram option but we chose the easier option due to luggage Hotel is adjacent to a very nice mall, 7 minutes walk to Royal Mile. Very minor tv glitch the first night which was addressed while we were out touring. Wouldn't mention it but received a hand written note and specialty chocolates for our imposition. This is indicative of the attention to care from this team! Service is proactive and anticipatory. Everyone is friendly and pauses to smile, greet, interact or assist. I usually don't comment on how comfortable the bed is because everyone has a personal preference, but this bed was fantastic! Breakfast included due to status. Hot and cold a la carte. All was very good and with beautiful presentation. Marik and Demetrius took great care of us every day. Would love to return and enjoy the terraces in better weather. Husband said this is the kind of hotel you hate to leave to go to work or sightsee. Did not use gym, spa or restaurants other than breakfast