Stayed couple nights at this TownePlace in Brooklyn NY. We had 2 reservations, one under me (as Ambassador) and one under my wife name (she’s Platinum Elite). Front desk did not acknowledge our status nor given any upgrade. They told us they were full. The next day i asked another front desk agent, and she said there were 26 rooms available and plenty of upgrades. Puzzling… I asked for a bottle of water, and they said I could buy one. The bed sheet had a stain and one towel was dirty. They did give us 2 replacement towels but could not change the sheet bc they do the room service every 3 days. Not impressed. We asked for hand soap, front desk said they will deliver to our room, we never received any. One of the room on the 4th floor had Ants. But they did not had other rooms to switch us. Breakfast was below average, sausage was undercooked, no orange juice, ‘bold’ coffee in the dispenser was just too light, no coffee cream (only milk). I do not recomment the Towneplace Brooklyn if you are an Elite. We stayed at Towneplaces in other States and never had these issues. The services in Brooklyn really needs to improve.