Excellent stay in Florence on Saver Award 344K points for 5 nights. Titanium upgrade to 1 bed Arno View Suite with small terrace. The view was gorgeous and sunset every night. We met Silva, the assistant to GM (he was out of town) and Ombretta, Director of Quality. The service was outstanding and we loved our original butler, Giovanni, but he was leaving for vacation the next day. The room was spacious and welcome Prosecco on ice, fresh berries and sweets await us. Fresh bouquet of flowers too. We appreciated the kind gesture. Good a/c and 2 controls, one for each room. The breakfast 7-11 am was on the 2nd floor with attentive service. The usual variety of foods and cooked eggs. Not over the top but ok. Some mornings, a butler would stop by our breakfast table and chat with us. Raissa noticed we liked the croissants and offered to send some up to our room. On our last day, we had an early flight and they let us pack up food to take with us. The room keys were old fashioned and you had to turn them in and retrieve them when coming and going. Our room had 4 stair steps between the living and bedroom which wasnt optimal. We enjoyed the remodeled spaces and walkable location. The St Regis sabrage at 7 pm was nice although they did not allow guests to do the sabrage like at other St Regis. Nuts, olives accompanied the nice glasses of champagne. Our butler recommend La Bussola, which we really enjoyed. Delicious truffle pasta and huge portions. Sophisticated interior. We didnt eat any meals other than breakfast at the hotel, nor did we use the spa. They have a Business Center with computers which was very handy. We are appreciative of the staff, including the concierge, breakfast staff, butlers, housekeepers, bell men, front desk and management.