We checked in at 10:30am at the Westin Bund Center downtown Shanghai. Once we arrived at the front desk, the lady at the front desk called the hotel Director who came and greeted us. He said we got upgraded from standard room to the highest suite on the 11th floor. The Director escorted us personally to our suite on the 11th floor. The suite is amazing and luxury. My wife and I toured the hotel and we were very impressed. The staff are always willing to help and welcoming. Hotel is located close to the Bund, and walking distance to most attractions, shopping, and restaurants. The Executive lounge is spacious and has plenty of selections. I strongly recommend this Westin if you plan to visit Shanghai.