DiamondKing High Floor View Room→King Family View Room with Sofa BedUpgraded
Free breakfast
Had a decent stay here last week (had to position at T2 due to rail strikes etc).
Booked King High Floor View Room (only bookable option!) & was upgraded to a King Family View Room, with Sofa Bed. The complimentary breakfast was of excellent quality (decent back bacon, fried eggs etc), the wi-fi was decent too.
Restaurant (for dinner) was full at 7pm but the same menu was available in the bar opposite & service & food were decent. Why oh why position the place opposite the main road & flyover I have no idea - several people were heard commenting on the naff "views". LOL.
Didn't bother with the top floor bar as food options too limited.
Good sleep & at departures at 6.45am .
All-in-all this place does what is says on the tin.
DiamondLowest cost room→King Premium Balcony (2 of 3 stays)Upgraded
I have stayed at the HGI Bang Tao 3 times now (December 2021, March 2022, April 2022) all one nighters due to "quarantine" requirements. Although I only completed the first stay overnight as my negative Covid tests on 2 occasions allowed me to leave before bed time & my house is only about 10 minutes away!
I too booked lowest cost rooms & was upgraded to King Premium Balcony rooms twice - the other time not.
I echo the above comments in general, although I found breakfast a real weak spot, poor quality all around IME - I did feed this back so hopefully its better now. Recommended for a low cost non-resort style stay.
DiamondStandard King→Same room as bookedNo upgrade
Recent two night stay was a real mixed bag.
Booked & received a Standard King (overlooking rear of hotel)& room was in pretty poor condition - Leather desk chair worn/ripped, bed base same condition as desk chair, mini fridge outer door falling off of hinges, TV not functioning properly. "Engineering" visited to fix TV whilst we were out of room - despite front desk telling us it was fixed it wasn't. Requested room move & despite being "full tonight" we were allocated Standard King overlooking front of hotel. Room was in perfectly acceptable condition.
Breakfast was an assisted buffet - very good quality hot full English including cooked to order eggs/omelettes. Small but decent cold selection. Staff in restaurant were excellent, professional & friendly. Front desk staff that I encountered were ineffective/borderline lazy.
I would stay again (its convenient for our purposes) but be wary of room condition/maintenance.
Upgraded from King Standard to King Executive ("its a bigger room than standard rooms sir" - it isn't but I didn't say anything!) on day of arrival. Fast efficient check in, given Breakfast Vouchers & voucher for complimentary drinks in the bar 6-8pm. I had draft Peroni & Mrs NoY had a G&Ts. Very minimal snacks offered; popcorn-type nibbles plus a tiny plate of olives, crudit�s & dip, although we were offered another helping of these if we liked. Service was good.
Breakfast was a little strange. A very limited menu was offered of either a full English, a continental or a hot vegetarian breakfast - "please choose one". This was delivered directly to the table. We customised the offerings a little & this was done with no issue. Juices, teas/coffees were self service & were all of very nice quality. Overall quite nice but a unique concept IME, even in Covid times, compared to the other Hilton & Marriott breakfasts experienced in recent weeks.
Rooms, as expected, are very nice (except no rain shower), so no complaints there.
DiamondKing Family Suite→King Panoramic Executive SuiteUpgraded
Millennium Hilton Bangkok, Thailand.
Booked King Family Suite & got upgraded to a King Panoramic Executive Suite. Very happy, particularly for less than 2,500 baht inclusive of tax etc. etc. (yes, there are many great deals out there but we wanted to stay here & nowhere else would do!)
Just completed a stay here & as usual (unfortunately) I found it quite a mixed bag, despite reaching out to management before hand. I only chose Conrad as it's location suited us well. Pre-upgraded to a King Premium Corner Room, from a Standard King, which is a very nice space & my preferred room here. Some issues with the room included the blackout blinds getting stuck in the closed position, a window which did not close properly, thus letting quite a lot of traffic noise into the bedroom (I switched from the first room they allocated as this was even worse) & the bedside socket working intermittently, which was quite irritating. There were numerous communication issues/misunderstandings when contacting the "service centre" via the phone but we got there eventually.
The Executive lounge is a bit of a strange fish! Thank god they completed the renovated lounge on the 29th floor as the last temporary lounge was a horrible space. The new lounge is a very nice space indeed. The staff are a real mixed bag though! Some greet you as you enter, find a seat etc some totally blank you & whilst the female lounge manager was a delight, her male counterpart was an awkward stand off-ish, snooty fellow. Food & beverage - adequate food - beverages good but nothing was at all outstanding. One evening the entire buffet's protein offerings were fish-based - eh?!
The hotels Covid management was the strictest we have encountered anywhere in Thailand IME. Somewhat over-the-top in fact. Every single item in the lounge was individually wrapped in cellophane & no self-service was permitted. Even the sliced bread was wrapped & god help you if you tried to toast it! And before the covid-police arrive I know our well-being is important & we are fortunate to have a lounge experience that has near normal offerings & in Thailand we live a near normal life with minor personal restrictions etc. etc etc. I am just saying that having stayed in a dozen or so hotels in the last few months the Conrad was super, super strict. Perhaps because they are an ASQ hotel.
Not once did a manager enquire as to our satisfaction etc. & I was asked nothing about my stay upon checkout despite the issues I encountered. This, to me, is indicative of poor leadership on their part.
Perhaps we were just unlucky. It's not that any one thing presented a huge problem to us but multiple negative things just piled up. Perhaps this place just doesn't work for us?! Will we return? Mrs NoY has declared that she will not, so that answers my question then
Here now for a quick one night stopover en route to Phuket, and all is well, but of course v quiet compared to normal. Upgraded to King Exec. from lowest cat. room.
The Exec Lounge is open now from 9.00am only, and its business as usual, except for brekkie which is now served in Flow on the GF by the river.
There is of course active promotion of anti-bacterial measures.
Stayed here for 2 night weekend stay last month. We had an exceptionally positive stay. We were pre-ugraded to a King Premier Suite which was perfect - great seating, well appointed & quiet.
Breakfast is both from a small but decent buffet & a superb ala carte menu. This is the best Hilton Breakfast I have ever experienced & the ala carte dishes were outstanding.
We enjoyed dinner at Bull & Bear and both the food and service were excellent indeed.
We will definitely stay here again when in Dubai.