Just completed a stay here & as usual (unfortunately) I found it quite a mixed bag, despite reaching out to management before hand. I only chose Conrad as it's location suited us well. Pre-upgraded to a King Premium Corner Room, from a Standard King, which is a very nice space & my preferred room here. Some issues with the room included the blackout blinds getting stuck in the closed position, a window which did not close properly, thus letting quite a lot of traffic noise into the bedroom (I switched from the first room they allocated as this was even worse) & the bedside socket working intermittently, which was quite irritating. There were numerous communication issues/misunderstandings when contacting the "service centre" via the phone but we got there eventually.
The Executive lounge is a bit of a strange fish! Thank god they completed the renovated lounge on the 29th floor as the last temporary lounge was a horrible space. The new lounge is a very nice space indeed. The staff are a real mixed bag though! Some greet you as you enter, find a seat etc some totally blank you & whilst the female lounge manager was a delight, her male counterpart was an awkward stand off-ish, snooty fellow. Food & beverage - adequate food - beverages good but nothing was at all outstanding. One evening the entire buffet's protein offerings were fish-based - eh?!
The hotels Covid management was the strictest we have encountered anywhere in Thailand IME. Somewhat over-the-top in fact. Every single item in the lounge was individually wrapped in cellophane & no self-service was permitted. Even the sliced bread was wrapped & god help you if you tried to toast it! And before the covid-police arrive I know our well-being is important & we are fortunate to have a lounge experience that has near normal offerings & in Thailand we live a near normal life with minor personal restrictions etc. etc etc. I am just saying that having stayed in a dozen or so hotels in the last few months the Conrad was super, super strict. Perhaps because they are an ASQ hotel.
Not once did a manager enquire as to our satisfaction etc. & I was asked nothing about my stay upon checkout despite the issues I encountered. This, to me, is indicative of poor leadership on their part.
Perhaps we were just unlucky. It's not that any one thing presented a huge problem to us but multiple negative things just piled up. Perhaps this place just doesn't work for us?! Will we return? Mrs NoY has declared that she will not, so that answers my question then
Platinum EliteKing Superior Pool Access Room→One Bedroom King Suite with Direct Pool AccessUpgraded
This is our 2nd stay in 2020 & we received precisely the same Suite as last time. This time we booked an All Inclusive package which is exceptional value. All good.
Gold EliteSuperior Pool Access King→One Bedroom Pool Access SuiteUpgraded
Pre-upgraded to Deluxe Pool Access King & then upgraded to Pool access One Bedroom suite (after some service failures). A very good stay (& eerily quiet @ circa 20% occupancy)
Here now for a quick one night stopover en route to Phuket, and all is well, but of course v quiet compared to normal. Upgraded to King Exec. from lowest cat. room.
The Exec Lounge is open now from 9.00am only, and its business as usual, except for brekkie which is now served in Flow on the GF by the river.
There is of course active promotion of anti-bacterial measures.
Stayed here for 2 night weekend stay last month. We had an exceptionally positive stay. We were pre-ugraded to a King Premier Suite which was perfect - great seating, well appointed & quiet.
Breakfast is both from a small but decent buffet & a superb ala carte menu. This is the best Hilton Breakfast I have ever experienced & the ala carte dishes were outstanding.
We enjoyed dinner at Bull & Bear and both the food and service were excellent indeed.
We will definitely stay here again when in Dubai.