👑 Legend67 reports· Member since November 2026
Upgraded on 52 of 67 stays.
UpgradedNo upgrade
Very good, functional everything worked well. Value for money or points? Would you return? Paid stay good value, excellent accessible location, although breakfast was a zoo.
Good, functional everything worked well except AV connections to TV Value for money or points? Would you return? Paid stay - expensive , excellent accessible location, much better breakfast than Radisson Blu Plaza Oslo, would stay again.
Recently stayed for one night & booked a "Standard King" - upgraded to King Grand Premier I day prior to arrival (due to Mrs NoY Diamond status. Room not ready at around midday so we had lunch at the lobby lounge/cafe, which was very good, & received a text around 1pm to collect our keys. Apparently we'd been allocated a King Junior suite which is the same size as KG Premier we'd originally been allocated but with no Level 45 access (tagged to the room) Instead of a chaise longue in the room a giant leather sofa running the width of the floor-ceiling windows. I'd actually prefer the prior room but no biggie (8/10) Pool a good temp (but needs a re-grout/refurb) & service good at the swim-up pool bar. However service & amenities at The Hub ("Exec Lounge") were pretty poor. Not enough tables (despite available floor space), not enough staff & many empty food stations/bowls etc etc. Awful quality spirits & very basic wines. Only one of the 2 beers was available. Staff pleasant but overwhelmed. We left disappointed & whilst we recognise the gesture of offering Diamonds something it just felt cheap & cack-handed, frankly (6/10). Breakfast at Rosewater was also somewhat underwhelming. Similarly chaotic although the Diamond section was a godsend albeit similarly difficult to achieve decent service given the capacity. 20 minutes to get hot drinks & same for food to arrive from alacarte menu. (6.5/7/10). A manager did ask to see us at checkout to seek feedback which was duly provided. Our feedback was well-received & very professionally dealt with & due "compensation" was offered should we return. Overall it was decent stay but the shortcomings could/should have been anticipated & mitigated rather than offering post-stay mitigation. Overall stay 7 to 7.5/10.
First stay in a long time last week. Booked King Executive (on points as paid rates very high & am struggling to burn them) & was pre-upgraded to same but with "Lake View" (pathetic upgrade but I didn't care as was staying there less than 16 hours). Room shows signs of its age (I first stayed around 20 years ago!) but all fine for what it is. Executive lounge was actually very good IMHO & at least as good as I remember from my last stay some years back. Tasty afternoon tea with sandwiches, cakes & scones. Good service. I arrived 20 mins before evening cocktails & secured a good seat. Within half hour of service beginning the place (as expected) was jammed. Very nice selection of salads, hot pasta, chicken, soup, a decent enough cheese board & some tasty cakes. Drinks flowed with beer, 2 reds, 2 whites, sparkling wine etc etc. All-in-all very good, especially with proximity to the KLIA express train (my reason for staying).
Front desk cool & aloof, virtually rude both at check-in & check out. However I was (surprisingly) pro-actively offered a complimentary full breakfast & 2pm checkout. Room allocated was very small with a tiny window but was very quiet & I wasn't in the room much at all so didn't particularly care. Breakfast at Carluccio's was solid with very pro-active staff. Decent stay but front desk could do with some training!
A quick overnight so didn't really benefit from upgrade but it's nice to see as a Gold. These rooms though have very have traditional decor (dated in my eyes) compared to the room I booked & I would have preferred the latter. F&B quality for Dinner & breakfast was exceptionally good
Upgraded 3 days before the stay